Frequently Asked Questions (FAQ)

1. What is the HydraGlow 3-in-1 Facial Cleanser?

The HydraGlow 3-in-1 Facial Cleanser is a revolutionary skincare device designed to cleanse, exfoliate, and massage your skin, giving you a radiant, healthy glow. It combines advanced technology with gentle care to suit all skin types.

2. How does it work?

The HydraGlow uses soft silicone bristles and advanced vibration technology to deeply cleanse your pores, remove impurities, and gently exfoliate dead skin cells. The device also includes a massaging function to improve circulation and enhance skincare product absorption.

3. Is it suitable for all skin types?

Yes! The HydraGlow 3-in-1 Facial Cleanser is safe for all skin types, including sensitive, dry, oily, and combination skin. The device has adjustable intensity levels to match your specific skincare needs.

4. How often should I use the HydraGlow cleanser?

For best results, we recommend using the HydraGlow 3-in-1 Facial Cleanser once or twice a day—morning and evening—as part of your regular skincare routine.

5. Is the device waterproof?

Yes! The HydraGlow is 100% waterproof, making it safe and convenient to use in the shower or at the sink.

6. How long does the battery last?

The HydraGlow comes with a rechargeable battery that lasts up to 30 days on a single charge, depending on usage. It’s USB rechargeable for easy and convenient charging.

7. What is included in the package?

Each HydraGlow 3-in-1 Facial Cleanser package includes:

• The HydraGlow device

• USB charging cable

• User manual

8. How do I clean the device?

After each use, simply rinse the HydraGlow device under warm water and let it air dry. For a deeper clean, use mild soap or cleanser.

9. What is your shipping policy?

We offer worldwide shipping! Delivery times vary depending on your location. Please allow 7–15 business days for delivery. Shipping is free on all orders.

10. What is your return and refund policy?

Your satisfaction is our priority! If you’re not completely satisfied with your purchase, you can return the product within 30 days of receiving it for a full refund. The product must be unused and in its original packaging. For more details, visit our Returns Policy page.

11. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email to monitor your package’s journey.

12. Do you offer discounts or promotions?

We occasionally run special promotions and discounts. Subscribe to our newsletter to stay updated on exclusive offers!

13. How can I contact customer support?

If you have any questions or concerns, feel free to reach out to us via email at info@hydraglow.net. Our support team is available 24/7.

14. Is it safe to buy from your website?

Absolutely! Our website is secured with SSL encryption to ensure your personal and payment information is safe.